Frame
Q: Is G1 adjustable, for a more comfortable fit?
A: Yes, G1 features adjustable nose pads with highly flexible temples. For best results, and to avoid accidental damage, we recommend you visit an optical store for adjustments (they might charge a small fee).
Lens and display
Q: Is the lens display visible in different lighting conditions, such as bright sunshine or dimly lit environments?
A: Yes, G1 has brightness sensors that automatically adjust the display based on your circumstances, so you can see clearly in any setting.
Q: What materials are the lenses made of and are they scratch-resistant?
A: G1 lenses are made of high-quality optical-grade materials that are scratch-resistant, ensuring both durability and clarity of vision.
Q: How does the Optical Waveguide Technology work in the lens display?
A: It projects digital information onto the lens, giving you a clear augmented reality experience, without blocking your view.
Q: Can I get prescription lenses for G1?
A: Yes. So everyone can wear G1 instead of ordinary glasses from the opticians.
Q: Do the lenses come with anti-reflective or anti-glare coatings?
A: Yes. Both.
Q: Will prolonged use of G1 cause eye strain or discomfort?
A: It's very unlikely. The display uses a pure black background - not a white one like computers and tablets use. So the light intensity is very low. The notifications are the only thing that are illuminated and they are projected around 2 metres in front of you. So, even with prolonged use, you won't get the feeling of fatigue in the ciliary muscles of your eyes that comes with reading objects at close range.
Q: Are there specific recommendations for using the G1 to prevent eye strain?
A: Reading the display content on G1 does not, in itself, cause fatigue. But if you wear glasses for nearsightedness, we recommend that you limit looking at things at close range.
Q: What's the recommended way to clean the lenses?
A: We recommend using a microfiber cleaning cloth and a lens cleaner specifically designed for optical lenses, to gently remove dirt and smudges without scratching the surface. Do not use ultrasonic devices to clean G1 because the fluid will damage the glasses.
Battery life
Q: How long does the battery of G1 last on a single charge?
A: The rechargeable lithium battery of G1 lasts up to 1.5 days on a single charge, depending on usage.
Q: How long does it take to fully charge the battery of G1?
A: It typically takes 2-3 hours to fully charge the lithium battery of G1.
Phone app interaction
Q: Is G1 compatible with my smartphone?
A: Almost certainly. G1 is compatible with all iOS and most Android smartphones.
Q: How do I set up and use the Even App to interact with G1?
A: Just download the app, follow the setup steps and then you can get notifications, reminders and more.
Q: How do I sync G1 with the Even App for dashboard notifications?
A: Simply download the app and follow the simple pairing instructions.
Q: Can I customize the types of notifications I receive on the G1 dashboard?
A: Totally. You can customize the notifications settings in the app to receive only the notifications that are relevant to you, such as schedule reminders or flight alerts.
Q: How do I update the software on G1?
A: When there's an update to the app or the firmware, you'll get a notification in the app. Just follow the prompt to install.
Real-Time voice translate
Q: How many languages can G1 translate in real-time?
A: G1 can support 9 languages, including English, German, French, Italian, Russian, Spanish, Chinese, Japanese and Korean. More will come later.
Q: Does the Real-Time Voice Translator translate speech instantly?
A: Yes, it translates speech instantly for smooth communication in multiple languages.
Q: Does the Real-Time Voice Translator need an internet connection?
A: Yes, because it needs to access cloud-based services.
Navigate
Q: Can the Navigate feature provide real-time navigation guidance?
A: Yes. So you can find your way, hands-free.
Q: Can I adjust the settings of the Navigate feature to prioritize certain types of destinations or routes?
A: Yes. You can tailor it to suit your needs.
Q: Does the Navigate feature provide turn-by-turn directions, and is it compatible with popular navigation apps?
A: Yes, of course.
Teleprompt
Q: How does the Teleprompt feature work, and can I adjust the scrolling speed of the text?
A: The Teleprompt feature shows texts for hands-free reading. You can adjust the scrolling speed to suit your reading pace. On top of this, an AI-powered prompter listens to what you're saying and can automatically match the scrolling to the content of your speech.
Q: Are there limitations to the length or format of the text that can be displayed on the Teleprompt?
A: Teleprompt can show 4-8 lines of text at a time. This might be easier for you to read.
Water-resistant
Q: Is G1 waterproof? Can they be worn when it's raining?
A: The G1 is against splash and light rain.
Q: Can I wear G1 while swimming or participating in water sports?
A: We recommend that you don't because prolonged exposure to water may damage G1.
Shipping
Q: What shipping options are available for G1 and how long does delivery take?
A: We offer standard and expedited shipping. Delivery takes 2-14 business days, depending on the destination.
Q: Are there any additional fees for international shipping?
A: The fee depends on the speed of delivery that you choose. Check our website for detailed pricing. (Product order page link)
Q: Can I track my order once it has been shipped?
A: Yes, you’ll get a tracking number by email within 3 working days.
Returns
Q: What is the return and exchange policy for G1?
A: We offer a 14-day return policy for unused and unopened products. Contact customer service for help.
Warranty coverage
Q: What is the warranty coverage for G1 and how do I make a claim?
A: G1 offers a limited warranty against manufacturing defects for two years within Europe. For regions outside of Europe, G1 provides a one-year limited warranty against manufacturing defects. Contact customer service with your proof of purchase and a description of the issue to make a claim.
Repair services
Q: How do I request repair services for G1?
A: In the event of a malfunction or damage, please contact our customer service team. We offer repair services and replacement parts.
Privacy
Q: Is my personal data secure when using G1?
A:Yes, we take privacy and data security very seriously. The G1 complies with GDPR and CPRA regulations and employs industry-standard security measures to protect user data. These measures include encryption protocols, secure data storage practices, and user consent mechanisms for data collection and processing.
Q: What personal data does G1 collect and how is it used?
A: G1 collects essential data for its functions, such as your user preferences. This data is used to improve your experience and isn’t shared without your consent unless required by law.
Q: How does G1 handle data transfers and international data protection standards?
A: G1 adheres to international data protection standards, including GDPR requirements for data transfers outside the European Economic Area (EEA) and CPRA requirements. Any data transfers are conducted in compliance with applicable laws and regulations, ensuring the continued protection of your data.