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Known Issues

Check out the following list to see if any issues with your G1 or Even Realities App are already on our radar. Our team reviews and updates this list weekly. Fixed issues will be removed after six months. Where applicable, you can also find potential workarounds in the table. To quickly locate a specific issue, you can use the search function in your browser.
 

Use the statuses below as a reference.

Open: the issue is either new or our team is actively working on a fix.
Fixed: the issue has been resolved.
 

Open Issues

Issue No.
006
Title
Accuracy of weather information
Affecting
All users
Status
Open
Description
The weather information provided by the app may not accurately reflect the current local weather conditions.
Reporting Date
9/7/2024
 
Issue No.
005
Title
Time format not adapted for all features
Affecting
All users
Status
Open
Description
Switching between different time formats is not fully supported across all features.
Reporting Date
9/7/2024
 
Issue No.
004
Title
Bluetooth disconnection
Affecting
All users
Status
Open
Description
Some users may experience occasional Bluetooth disconnections while using the G1 glasses.
Workaround(s)
  1. Automatic Reconnection: After launching the app, it should automatically reconnect to the glasses.
  2. Manual Reconnection: If the app fails to reconnect automatically, unpair and re-pair the glasses:
  • Navigate to My G1 → Device Info → Unpair G1.
  • In your phone’s Bluetooth settings, select the glasses and choose "Forget This Device" before re-pairing.
  1. Restart the Glasses: In the app, go to the top right corner of the home page, then select Settings → Reset Options → Quick Restart.
Reporting Date
9/4/2024
 
Issue No.
003
Title
HeadUp angle settings are not taking effect.
Affecting
All users
Status
Open
Description
 
During the onboarding process, the HeadUp angle settings are not being saved, causing the HeadUp angle settings not taking effect.
Reporting Date
9/4/2024
 
Issue No.
002
Title
Unable to receive messages
Affecting
All users
Status
Open
Description
Despite notification authorization being enabled, G1 glasses do not display notifications when messages are received on the phone.
Workaround(s)
Restart the glasses by navigating to the top right corner of the app's home page, then select Settings → Reset Options → Quick Restart.
Reporting Date
9/4/2024
 

Fixed Issues

Issue No.
001
Title
Charging issue
Affecting
All users
Status
Fixed
Description
The charging case would occasionally fail to charge the glasses.
Solution
This issue has been resolved with the release of the V1.2.9 firmware and V1.2.9 app update.
Date
9/4/2024

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