Frame fitting
The temple width and nose pad arms of G1 are adjustable to fit different faces. Please refer to the video below for guidance.
However, we do not recommend that users attempt these adjustments without professional tools. Instead, please bring your G1 to the nearby optical store and show the video to the optician. They can use their professional tools to ensure the adjustment with the best fit for you.
Most optical stores offer this service free of charge, though some may charge a small fee. We appreciate your understanding.
Dizziness or discomfort while wearing G1
If you experience dizziness or discomfort while wearing G1, it may be due to an incorrect prescription. Here’s a simple way to diagnose the issue and ensure your lenses are accurate:
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Check prescription accuracy
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Visit a nearby optical store and have the lenses of your smart glasses tested. Compare the measured prescription with the one you provided when placing your order.
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Verify your current prescription
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Have your eyes examined at the optical store to determine if your prescription has changed. Vision can fluctuate over time, and it’s important to ensure your glasses match your current needs.
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Ensure proper frame fitting
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Make sure the glasses are properly fitted to your face. Misalignment can cause discomfort and vision issues.
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If you find that the prescription in G1 does not match your order, please contact our support team at support@evenrealities.com with your order number and the details from the optical store’s test. We will assist you in resolving the issue promptly.